FAQs

Indeed, we are a local, family-operated, and woman-owned business. We've been proudly serving our community since 2005, bringing over 35 years of pet care expertise to our services.

Our all-inclusive boarding service provides a comprehensive stay for your pet with a single nightly fee, eliminating extra charges. Each night includes personalized playtime, swimming opportunities for water-loving dogs, and attentive care from our certified staff. We provide premium pet food, though you're welcome to bring your own, and we'll administer any necessary medications. Our nightly rate system offers you greater value and flexibility during your pet's stay.

An evaluation isn't mandatory before boarding. However, we offer new clients a complimentary day of doggie day camp. This allows your pet to become acquainted with our staff and environment. We recommend calling in advance to schedule this free day camp visit.

We certainly do offer free tours of our pet resort. We'd be delighted to show you around and address any questions you might have in person. Please give us a call to arrange your visit. We're looking forward to meeting you and your furry companion.

All pets who enter our facility for any service must be current on our required vaccinations: Dogs: Rabies, DHLPP, Canine Influenza and Semi-annual Bordtella. Even if your vet does the Bordetella yearly, we require it every 6 months. Puppies: Puppies must be 2 weeks past their last set of puppy shots, including the Canine Influenza Cats: Rabies and FVRCP. Feline Leukemia is recommended but not required.

We have a full time groomer and full service pet spa. Our full grooming services include breed-specific hair cuts, deshed treatments, baths and brushouts, pedicures, and anal gland expression. Please call our email our office for pricing and availability.

We do! Our AKC certified trainers offer onsite, one-on-one training during Daycamp or off-site at your home or location of your choice. We also have training classes throughout the year including our Wag' N Train (basic training), Canine Good Citizen, and Puppy Train classes. Please call or email our office for pricing and availability.

Our Richmond location, Waggin' Tails Animal Inn, is also all-inclusive and offers the same all-inclusive services as Waggin' Tails Pet Ranch. Check out that location at www.waggintailsanimalinn.com.

If your pet becomes ill and needs medical attention, we try and have them seen by your veterinarian. If not possible, we will take them to an emergency vet. Our We treat every pet who boards with us as if they are our own; their care and comfort are our highest priority. We charge a nominal fee per pet, per stay for our guests who qualify* to be covered under our Vet Warranty. The Vet Warranty covers vet bills up to $500 incurred by an illness or injury due to boarding up to 7 days after the pet leaves the Ranch. *not every pet that boards with us is eligible for the Vet Warranty. Exclusions include dogs and cats 10 years of age and older, pets that are not dogs or cats, and pets with some pre-existing conditions. Contact us with questions and for more information

You can bring anything that makes them comfortable- toys, bedding, treats, etc. We provide a cot and bedding if needed. Do not bring: food/water bowls (we have plenty!), rawhides, or anything you would be devasted by if it got damaged or lost.

Our staff gives report cards for all dogs' first boarding or Daycamp visit. We will also answer any specific questions you have when you pick up. You are also welcome to call our email to check on your dog during their stay.

There are several holidays a year when our office is closed for drop offs and pick ups, but our kennel staff is here 365 days/year, providing excellent care for our boarding pets.

Our Daycamp is $32/day for those who only need an occasional day and want to pay each visit. For our clients whose dogs come frequently or on a regular schedule, we have punchcard packages available. Baths and rinses are an additional charge.

We offer Daycamp Monday-Friday. Dogs can be dropped off as early as 7am and picked up as late as 6:30pm. We do not feed dogs during Daycamp for safety reasons.

Yes, we accept non spayed and non neutered dogs for all services. Waggin’ Tails will do everything possible to get your dog(s) into a playgroup or playgroups but it is our policy to restrict playgroups (NOT playtime) for non-neutered and/or non-spayed dogs. We are very careful how we place dogs into playgroups and safety is our number one concern. While some dogs play well with non-neutered/non-spayed dogs, many will “bully” or attack the non-neutered/nonspayed pet without any other provocation. Waggin’ Tails staff members are responsible for watching and monitoring multiple playgroups and may choose to play with your dog in a solo situation if there are no safe playgroups available. Please feel free to ask us any questions you have regarding our safety policy. We are committed to providing a safe and fun place for your dog while your family is away.

For safety reasons, female dogs may not come to Waggin' Tails while in heat or up to 14 days past active heat. We also do not accept pregnant females.